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How to use Slack for community building

How to Build a Community using Slack

In my recent quick guide to community building I mention how we are now using Slack to...

Tags: Community, community building, Featured Posts,

A marketers guide to improving customer service


When I read customer service oriented book ‘Hug your Haters’, it leap out at me when Jay Baer said “Customer...

Tags: Customer Service, Featured Posts, social listening,

An (almost) Complete Training Guide to Google Analytics


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Tags: Featured Posts, Google Analytics, google analytics guide

So often we can get caught up in the detail that we miss the big picture. As such, here are five very useful headlines you can...

Tags: Featured Posts, Google Analytics, google analytics help