<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=366713267498043&amp;ev=PageView&amp;noscript=1">

A marketers guide to improving customer service

By Martin Shervington | Customer Service, Featured Posts, social listening, social media sentiment, talkwalker
Introduction When I read customer service oriented book ‘Hug your Haters’, it leap out at me when Jay Baer said “Customer service is the new marketing”. This is a new perspective for many, and it is Social Media that gives a business an opportunity to engage with people real time that are connected to, and talking about your business. When you engage their hearts and minds, well, that is marketing.
Read More