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Social Listening Insights into the US Elections

The US Elections have been fascinating to observe this year. While the battle plays out across the United States at rallies &...

Tags: Communication, social listening, us elections

A marketers guide to improving customer service


When I read customer service oriented book ‘Hug your Haters’, it leap out at me when Jay Baer said “Customer...

Tags: Customer Service, Featured Posts, social listening,