Have questions about 'Customer Agent'?
Well, simply use the customer agent on this page. And let me know how you get on!
General Questions
What are HubSpot Credits and what do I use them for?
HubSpot Credits are used to power usage-based features like Customer Agent conversations and Breeze Intelligence enrichments. Customer Agent conversations cost 100 credits each, while Breeze Intelligence enrichments cost 10 credits per record/property.
Do I get included credits with my Service Hub subscription?
Yes, if you're on the Seats pricing model:
- Service Hub Professional: 3,000 credits per month
- Service Hub Enterprise: 5,000 credits per month
If you're on a legacy (pre-Seats) pricing model, you don't receive included credits until you migrate to Seats pricing.
Do my included credits roll over to the next month?
A: No, included credits follow a "use-it-or-lose-it" model and do not roll over to the next month.
How much does Customer Agent cost in credits?
Each Customer Agent conversation costs 100 credits.
What happens if I run out of credits while using Customer Agent?
Customer Agent will stop functioning until your credits reset the following month (if you only use included credits) or until you purchase additional credits.
I'm already using Customer Agent - do I need to worry about credits?
If you were already using Customer Agent before May 30, 2025, you have a grace period until August 4, 2025. After that date, your Customer Agent usage will begin consuming credits.
Purchasing Additional Credits
How do I buy more credits if I need them?
You can purchase additional credits in increments of 1,000 credits for $10 per 1,000 credits. While there are recommended pack sizes (Small, Medium, Large), you can buy any amount in 1,000-credit increments.
What happens when I purchase additional credits?
Once you purchase additional credits, you're enrolled in auto-upgrade for the remainder of your contract. This means if you exceed your total capacity (included + purchased credits), you'll automatically be upgraded in 1,000-credit increments.
Can I downgrade my credit purchases mid-contract?
No, once you've purchased additional credits and are enrolled in auto-upgrade, you cannot downgrade mid-contract. The auto-upgrade commitment lasts for the duration of your contract.
Pricing Models & Migration
How do I know if I'm on Seats or Legacy pricing?
If you receive included credits monthly, you're on Seats pricing.
What's the difference between Seats and Legacy pricing for credits? A:
- Seats pricing: You get included monthly credits (3,000 for Pro, 5,000 for Enterprise)
- Legacy pricing: You get zero included credits and must purchase credits to use any credit-consuming features
Notifications & Usage
Will I be notified when I'm running low on credits?
Yes, you'll receive notifications as you approach your credit limit, helping you plan for additional credit purchases if needed.
How can I track my credit usage?
You can monitor your credit usage in your HubSpot account to see how many credits you've used and how many remain for the month.
Can I buy additional credits?
Yes, you can buy additional credits in ‘packs’.
Small - 5000 = $50/month
Medium - 30000 = $300/month
Large - 100,000 = $1000/month
You can also buy in increments of 1000 credits.
Getting Help
Who can I contact if I have questions about my credits or need to purchase more?
Contact your Customer Success Manager or Account Manager for assistance with credit purchases and usage planning. They can help you determine the right credit pack size for your needs.
And if you are an enterprise client and want some support around configuration, then do reach out to the PYB team. We are here to help get you moving with one of the most exciting HubSpot developments of the year.
Have questions about 'Customer Agent'?
Well, simply use the customer agent on this page. And let me know how you get on!
General Questions
What are HubSpot Credits and what do I use them for?
HubSpot Credits are used to power usage-based features like Customer Agent conversations and Breeze Intelligence enrichments. Customer Agent conversations cost 100 credits each, while Breeze Intelligence enrichments cost 10 credits per record/property.
Do I get included credits with my Service Hub subscription?
Yes, if you're on the Seats pricing model:
- Service Hub Professional: 3,000 credits per month
- Service Hub Enterprise: 5,000 credits per month
If you're on a legacy (pre-Seats) pricing model, you don't receive included credits until you migrate to Seats pricing.
Do my included credits roll over to the next month?
A: No, included credits follow a "use-it-or-lose-it" model and do not roll over to the next month.
How much does Customer Agent cost in credits?
Each Customer Agent conversation costs 100 credits.
What happens if I run out of credits while using Customer Agent?
Customer Agent will stop functioning until your credits reset the following month (if you only use included credits) or until you purchase additional credits.
I'm already using Customer Agent - do I need to worry about credits?
If you were already using Customer Agent before May 30, 2025, you have a grace period until August 4, 2025. After that date, your Customer Agent usage will begin consuming credits.
Purchasing Additional Credits
How do I buy more credits if I need them?
You can purchase additional credits in increments of 1,000 credits for $10 per 1,000 credits. While there are recommended pack sizes (Small, Medium, Large), you can buy any amount in 1,000-credit increments.
What happens when I purchase additional credits?
Once you purchase additional credits, you're enrolled in auto-upgrade for the remainder of your contract. This means if you exceed your total capacity (included + purchased credits), you'll automatically be upgraded in 1,000-credit increments.
Can I downgrade my credit purchases mid-contract?
No, once you've purchased additional credits and are enrolled in auto-upgrade, you cannot downgrade mid-contract. The auto-upgrade commitment lasts for the duration of your contract.
Pricing Models & Migration
How do I know if I'm on Seats or Legacy pricing?
If you receive included credits monthly, you're on Seats pricing.
What's the difference between Seats and Legacy pricing for credits? A:
- Seats pricing: You get included monthly credits (3,000 for Pro, 5,000 for Enterprise)
- Legacy pricing: You get zero included credits and must purchase credits to use any credit-consuming features
Notifications & Usage
Will I be notified when I'm running low on credits?
Yes, you'll receive notifications as you approach your credit limit, helping you plan for additional credit purchases if needed.
How can I track my credit usage?
You can monitor your credit usage in your HubSpot account to see how many credits you've used and how many remain for the month.
Can I buy additional credits?
Yes, you can buy additional credits in ‘packs’.
Small - 5000 = $50/month
Medium - 30000 = $300/month
Large - 100,000 = $1000/month
You can also buy in increments of 1000 credits.
Getting Help
Who can I contact if I have questions about my credits or need to purchase more?
Contact your Customer Success Manager or Account Manager for assistance with credit purchases and usage planning. They can help you determine the right credit pack size for your needs.
And if you are an enterprise client and want some support around configuration, then do reach out to the PYB team. We are here to help get you moving with one of the most exciting HubSpot developments of the year.
